We do our best to describe all your haircut options in our booking system Fresha. Here are the main things to consider:  

As a new client, we like to spend more time with you, especially since there’s often a lot to talk about when it comes to gentle hair care. Because of that, your first appointment may be longer, whether you have short or long hair. This means we’ll base it on how long your hair is now, before we start cutting.  

For returning clients, most appointments are a quick cut while your hair is dry, without a shampoo or styled finish. Sometimes, we might do a little gentle styling if you like. If you want to add a shampoo, co-wash, or blow-dry, you can do that at any time when booking, as long as your stylist has availability. goes here

If you've been here before, you probably have a helpful sheet from your last visit that suggests how long you should book for your haircut.

We charge based on time, which can be easier once you get the hang of it! Different skill levels of stylists charge different rates per hour, and you can choose appointment lengths in 15-minute steps.  

A simple haircut might take about half an hour, but you might need to add an extra 15 minutes for each one of the below statements that is true for you:

• You have thick or dense hair that’s hard to grab into a ponytail with just your finger and thumb

• Your hair is actually so thick you struggle to get it in a ponytail at all!

• You haven’t had your hair cut in six months or more

• You want a big change to your style or length (bringing pictures helps)

• You’re booking with a stylist different from your last visit

We also ask you to choose an extra option if:

• You feel very nervous about having your hair cut

• You have curly or Afro hair (type 4)

We don’t charge extra for these, but selecting them helps us assign you to the best stylist for your needs.

If you are a new client or haven't had your hair colour done in over 6 months, it's best to schedule a consultation first. During this visit, you'll need a small patch test at least 2 days before your appointment. Your stylist will also help choose the best way to apply the color, give you an idea of the cost and how long it will take, and then book your next appointment when you're ready. Colour Consultations last about 15 minutes and you can book these online or message us for help to book.

If you're booking the same colour service again, you can check your past appointments on Fresha, or you can contact your stylist directly here, and they'll be happy to help.

I have curly hair, can I book with anyone?

All of our experienced stylists are happy to cut both curly and straight hair, and we welcome clients of all genders and backgrounds! For more details about each stylist, you can visit our webpage here or check out their profiles on Fresha. Many of them are also on Instagram, so you can see some of their favourite styles!  

In order of level of experience, our stylists are: Directors, Stylists then Graduate, or if they haven’t yet qualified they are a Trainee.

Our trainee stylists offer beginner-level haircuts, focusing on certain types of cuts as they learn about different styles and how to work with curls. These appointments cost less but may take a little more time, and another stylist will check their work before you leave. Fresha offers the specific cuts to book for trainees.

We’re happy to make a small adjustment to your haircut within a few weeks of your appointment, and we really encourage you to do so! Its another policy we are really proud of. Sometimes, if you have curly or wavy hair, it might take a little while for your new style to settle in—maybe around 10 days—surprising you in the process. Or maybe, on the day of your cut, you weren’t entirely sure about some options, and your stylist suggested you think about it and come back later. Perhaps you want your sides a bit shorter now, or that curl didn’t spring up as much as expected on the other side.

If you'd like, just book a quick “Fringe Trim” appointment with your original stylist through Fresha, and it won’t cost you anything if it’s within 3 weeks of your original cut. If you can’t find a time that works for you, send us a message, and we’ll help you find a convenient time.

First, we're very sorry to hear about your experience. We want to do everything we can to make things right, whether that means offering a redo or a refund. To help us resolve your issue, we need to find out if the stylist you saw is an employee or independent. You can find their contact details at the salon or on our website here. 

If your stylist is independent/ self-employed, please contact them directly. 

If your stylist is an employee, you can call or message the salon, and our management team will get back to you.

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We absolutely understand that sometimes life happens! We take deposits to protect our income but you can usually move it with the appointment if you need to.

When you made your booking, you probably got a text message and maybe an email from Fresha. These messages include a link to your appointment, which you can click on if you want to change the date or time. Fresha will also send you a reminder three days before your appointment, and you can use the same link then if needed.

If there’s 3 days or more till your appointment start time, you should be able to follow the link to Fresha and move your appointment to better time. If you cancel your appointment, we may not be able refund your deposit.

If it’s less than 72 hours until your appointment start, then please contact your stylist or the salon directly as soon as possible to reschedule. While we will try and help you with your emergency, we can’t usually refund your deposit. We really appreciate you letting us know as soon as you can, because it can make the difference whether stylists get paid that day!

If you don’t arrive for your appointment and haven’t let us know, we will take full payment automatically. We record this, but you are still welcome to book again. However, we would much rather you let us know so we could help you reschedule!

The deposit is non-refundable, but it will be credited towards the cost of your service. If you need to reschedule your appointment, the deposit will move to your new appointment. We ask for this deposit because a small number of people don’t show up for their appointments, which means the stylist doesn’t get paid for their time. This can cause problems, especially for longer services like colouring. We’ve found that requiring a deposit works well to protect everyone, and our clients have told us they are happy with this system.

If, by chance, your stylist has to cancel because of illness or something similar, we will do our best to find a new time that works for you. However, if you don’t come in and we had to cancel on our end, your deposit will be refunded.

If you're getting your hair coloured:  

No need to wash it first! The natural oils in your hair usually help the colour come out better. Even if you have a lot of product or styling stuff on your hair, it's usually best to leave it. If needed, we can use special products to clean away any buildup.  

If you’re coming in for a haircut:  

If you didn’t schedule a wash beforehand and it’s been more than three days since your last wash at home, or if your hair has a lot of hair gel, dust, or other products on it, it’s a good idea to wash it before your haircut. But if you're short on time or feeling stressed, don’t worry—it's not a problem!

We’re really happy they’ve done this! We understand that everyone has their own unique way of cutting hair, and each method can work just as well, even if it’s different. Our stylists have a lot of experience in different styles and techniques, and we make sure to share tips and advice with one another to learn and improve together.